Question 1

What is local SEO?

Accepted Answer

Local SEO (Search Engine Optimization) is the process of improving search engine visibility for local businesses, primarily those with physical locations or defined service areas. It ensures your business appears when potential customers nearby search for your services.

Question 2

What is AI Search Optimization?

Accepted Answer

AI Search Optimization prepares your online presence to be accurately referenced by AI platforms (like ChatGPT, Google AI Overviews). We focus on clear data structure, entity consistency, and factual authority.

Question 3

What is GEO (Generative Engine Optimization)?

Accepted Answer

GEO is the practice of optimizing content specifically so that Generative AI models understand, trust, and recommend your business in their answers.

Question 4

Is GEO different from traditional SEO?

Accepted Answer

Yes. Traditional SEO optimizes for keywords and links to rank a page in a list of results. GEO optimizes for facts, entities, and direct answers to be included in an AI-generated conversational response.

Question 5

What is Google Business Profile optimization?

Accepted Answer

It is the process of completely filling out, maintaining, and updating your Google Business Profile (formerly Google My Business) so it ranks higher in the Google Maps Local Pack.

Question 6

Does Milly Digital guarantee rankings?

Accepted Answer

No. No honest agency can guarantee specific rankings on Google because Google's algorithm is proprietary and constantly changing. We guarantee execution of proven best practices.

Question 7

Can Milly Digital guarantee placement in AI answers?

Accepted Answer

No. AI models are dynamic and their responses vary based on countless factors. We optimize your data to give you the best possible chance of inclusion.

Question 8

What is included in the $99 plan?

Accepted Answer

The Local Visibility Starter ($99/mo) includes monitoring, auditing, and guidance. Specifically: an initial website audit, GBP review, consistency check, basic tech monitoring, monthly summary, and prioritized recommendations.

Question 9

Is the $99 plan full-service SEO?

Accepted Answer

No. The $99 plan provides monitoring, auditing, and recommendations. It does not include complete ongoing SEO management, content creation, or implementation.

Question 10

What is included in the $299 plan?

Accepted Answer

The Local SEO Growth ($299/mo) includes everything in the Starter plan, plus active implementation: on-page SEO updates, GBP optimization, local keyword tracking, citation management, up to 2 content optimizations per month, and priority support.

Question 11

When does service begin?

Accepted Answer

Services begin after your onboarding process is completed.

Question 12

How does monthly billing work?

Accepted Answer

Plans are billed monthly on a recurring basis. You will be charged on the same day each month.

Question 13

Which payment methods are accepted?

Accepted Answer

We accept major credit cards and ACH bank transfers. Note: Online enrollment is currently being configured, so please contact us to enroll.

Question 14

How does ACH authorization work?

Accepted Answer

ACH authorization allows us to securely draw funds directly from your bank account for your monthly subscription, avoiding credit card fees and expirations.

Question 15

Does Milly Digital store bank information?

Accepted Answer

No. We use secure, compliant third-party payment processors to handle all banking and credit card information.

Question 16

How can a customer cancel?

Accepted Answer

Customers can cancel at any time by filling out the cancellation request form on our Billing page or by contacting support.

Question 17

Are payments refundable?

Accepted Answer

Previously completed work and billed periods are generally non-refundable. Please refer to our Terms of Service for complete details.

Question 18

What happens after a failed payment?

Accepted Answer

Services may be temporarily paused until the payment issue is resolved. Our system will attempt to securely retry the payment.

Question 19

Does Milly Digital need access to the customer's website?

Accepted Answer

Yes, for implementation plans (like the $299 plan), we will need delegated access to your website's CMS to make SEO updates.

Question 20

How should customers share access?

Accepted Answer

We will arrange secure access invitations during onboarding. Do not send passwords via email or in forms.

Question 21

Does Milly Digital create websites?

Accepted Answer

Yes, we offer custom website design as an optional add-on under our Custom Growth Plan.

Question 22

Does Milly Digital offer chatbots?

Accepted Answer

Yes, we can deploy AI website chatbots to help capture leads, available under custom plans.

Question 23

Does Milly Digital work with multi-location businesses?

Accepted Answer

Yes, we handle multi-location SEO. This requires a Custom Growth Plan to properly manage the scale.

Question 24

How can customers contact support?

Accepted Answer

You can reach us at info@millydigitalenterprise.com, call 1-844-211-7111, or use the contact form on our website.

Frequently Asked Questions

Still have questions?